Mercedes ‘A’ Service
You don’t want to be in a situation where your Mercedes breaks down due to a little fault which could have easily been prevented.
If you fail to service your Mercedes, this is a real possibility.
Servicing carefully engineered Mercedes vehicles ensures that they remain in peak operating condition. Servicing procedures also detect minor issues before they become major and expensive repairs.
Plus, the longer you leave between services, the higher the chances of you breaking down. The unwanted stress and dangers of this could easily be avoided by keeping to your service schedule.
To ensure this doesn’t happen to you, Mercedes has created two service schedules:
- Mercedes A Service
- Mercedes B Service
No matter which service is due, you must keep to your service schedule. Both Mercedes A and B services are necessary to maintain your warranty and ensure that you are kept safe on the road.
When our recent client entered our workshop, they were not sure which service their E-Class needed.
They came to the right place though, as our team of Mercedes specialists have decades of experience and an expert skill set to perform servicing at dealership-level quality. They can handle any problem thrown at them.
As specialists, we were able to inform our customers of the type of service their Mercedes Benz needed right away.
Swift Motor Services provides dealership-level value at quicker than dealership timeframes whilst also beating them on cost.
Difference Between Mercedes A and B Service
The most common question asked when performing our servicing is “What’s the difference between A and B service?”. Here’s the answer:
When your car turns a year old, it usually needs the Mercedes A Service. After that, you repeat it every two years, depending on how much you drive.
The Mercedes A Service includes:
- Changing the oil filter
- New synthetic motor oil
- Checking the brakes
- Make sure the tyres are inflated correctly
- Resetting the maintenance counter
The Mercedes B Service is more thorough and is suitable for older Mercedes cars or cars that have been driven a lot.
You usually have the B Service one year after the A Service, and then you alternate each year.
The Mercedes B Service involves:
- Putting in new synthetic motor oil
- Changing the cabin dust/combination filter
- Resetting the maintenance counter
- Changing the oil filter
- Checking the brakes
As our customer was not sure which service they required they asked our team of experts for help.
At Swift Motor Services, our team has the same access to manufacturer information as the main dealer, meaning we know how to perform the required repairs and can update the service records.
What Followed On
As we accessed the customer’s service records we determined that they needed a Mercedes A service in their E-Class.
The technicians also noticed during the service that the customer’s wheels were not aligned correctly.
This is a common problem over time, due to the wear and tear on suspension and steering components. Perhaps hitting a big pothole or curb could have knocked the tracking out and caused the wheels to misalign.
At the start, an improper wheel alignment may not be noticeable. But over time it can cause uneven tyre wear and poor, uneven handling, posing a safety risk.
The problem can get worse over time and increase the likelihood of you being in a crash. Fortunately for our client, their Mercedes E-Class didn’t sustain any serious damage from the misalignment, however, the right-side front tyre was severely worn compared to the rest and the tread was below the requirement too.
How We Fixed The Issue
The wheel alignment and tyre replacement were crucial to keeping our customers safe on the road and to preventing further issues.
We discussed this in detail with our customer as we performed their routine Mercedes A service.
At Swift Motor Services, you are always informed on diagnosis and repair procedures prior to any work being undertaken. As you trust us to complete repairs and servicing to ensure your vehicle is safe, we make sure you are in complete control. Only once you give us the go-ahead can we begin working on your Mercedes.
The customer was happy for us to fix the alignment issue alongside their service and gave us the green light to begin work.
We replaced the worn-out tyre with a brand-new one and performed an accurate wheel alignment to ensure the vehicle was safe.
Our team of experts also carry out a safety inspection during each Mercedes A service. This makes sure your vehicle has no major issues and is safe to drive. We always exceed servicing guidelines to ensure your luxury vehicle gets the close attention it deserves.
The customer’s E-Class in this instance passed the safety checks without any issues and once we performed the A Service, the customer was handed back their keys to continue with their day.
They were so pleased to have their vehicle back in such a short space of time. We always maintain shorter servicing times than main Mercedes dealers. Swift Motor Services gives you better value too.
In Summary
Our client came to us with a Mercedes E-Class, needing a service. Unsure which service was required, they trusted us to investigate and perform the service on their behalf.
Our team of dedicated Mercedes experts determined that an A service was required as we have the same access to service records as the main Mercedes dealerships.
The free safety inspection during the service brought up an issue with the E-Class tyre wear. As one tyre had significantly more wear than the others, we identified that the wheels were not correctly aligned.
Our expert replaced the tyre and performed a wheel alignment – but only when we had confirmation that the customer was happy for us to proceed. The customer had their vehicle returned in just a few hours.
They drove away happy knowing their Mercedes was now safe and not causing uneven tyre wear.
If your Mercedes is displaying a service light and you’re not sure which service is due, contact Swift Motor Services today for an expert service and safety check.
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